Building Strategy, Delivering Care: Building the Future of Senior Living Support

Client Overview

Our client is a PE-backed, leading online platform and advisory service providing insight-driven and personalized solutions to family caregivers seeking support for their senior loved ones. With the largest national network of senior living communities and home-care providers, the company enables caregivers to make informed decisions across a range of care options, including home care, independent living, memory care, and assisted living.

As the leader in senior care advisory, the company connects over 300,000 families annually through its team of 500 local expert advisors. With offices around the country and annual revenues of approximately $200 million, they are poised for continued expansion.

The Challenge / Mandate

Following the appointment of a seasoned CEO, the company sought to build out a high-caliber executive team to support its accelerated growth objectives. As part of this initiative, the company launched a search for a Senior Director of Strategy to drive key initiatives across the organization.

The ideal candidate would possess a strong ability to proactively lead strategic processes, engage stakeholders at all levels, and effectively communicate complex ideas. The role also required experience with M&A strategy, due diligence, growth initiatives, and operational transformation efforts. Additional priorities included managing insource vs. outsource decisions, vendor negotiations, and the ability to toggle between high-level strategy and tactical execution.

The Search

The search focused on individuals with management consulting backgrounds and demonstrated experience in both strategic and operational roles. Priority was given to candidates who had worked in elder care, technology, or PE-backed environments and who could seamlessly integrate into a mission-driven, fast-paced organization.

The Placement

The selected candidate brought a combination of consulting and operational experience. With previous experience at Oliver Wyman, they had previous experience driving significant growth. They also had extensive experience in the family care industry, having previously been a Partner and Senior Vice President at a children’s learning center. In that role, they oversaw the organization’s growth and expansion, helping scale operations from five to fifteen locations.

The Outcome

The company hired a strong strategic leader with a background in consulting and operational execution. With demonstrated experience growing a multi-site business and a clear, confident communication style, the candidate was well-positioned to support the CEO and broader leadership team, as well as the company’s next chapter of growth.