Elegance Curated: Driving a New Era in Luxury Retail Supply Chain

Client Overview

Our client is a privately owned, iconic luxury retailer known for offering a curated selection of products, unmatched services, and exclusive customer experiences. For over a century, they have defined luxury retail by blending heritage with innovation. With 35 stores across the U.S., advanced digital platforms, and sophisticated remote selling capabilities, they remain at the forefront of high-end retail. The company is part of a distinguished American holding group known for its portfolio of premium retail and real estate assets.

The Challenge / Mandate

To support a major supply chain transformation, including the construction of two new facilities and system re-platforming, the client established a Program Management Office (PMO) to oversee six workstreams. However, they recognized the need for a strong PMO Lead to bring discipline and structure to the effort.

The PMO Lead was tasked with:

• Providing cross-functional leadership and integration across six interdependent supply chain workstreams
• Managing dependencies, change requests, risk mitigation, and progress tracking
• Strengthening PMO execution by establishing effective governance, documentation, and reporting processes
• Coordinating with workstream project managers, business owners, and process owners
• Offering tactical guidance and professional pushback where needed

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The role reported directly to the VP of Supply Chain Transformation and included oversight of two junior PMO support resources.

Search Strategy

The search focused on senior program management professionals with proven experience leading large, complex transformations. Priority was given to candidates with:

• Functional Experience: PMO leadership, cross-functional program oversight, governance, change control, and delivery assurance
• Seniority: Manager, Principal, or Partner-level background with top-tier consulting or enterprise transformation experience
• Keywords Used: PMO, Program Management Office, Transformation Lead
• Key Attributes: Maturity, high EQ, structured problem-solving, and ability to operate tactfully within a high-visibility, executive-driven environment

The Placement

The selected candidate is an executive operations consultant with a proven track record in innovation, emerging technology, and process improvement. With deep experience leading PMOs and enterprise-wide initiatives, he brings a passion for delivering measurable outcomes and increasing organizational agility, transparency, and responsiveness.

His strengths include:

• Leading complex cross-functional projects in highly dynamic industries
• Designing scalable solutions to drive operational improvements
• Managing change and risk while delivering sustained performance
• Advising executive stakeholders on transformational strategy and execution

The Outcome

The consultant quickly established structure and discipline across the six workstreams, facilitating stronger cross-team collaboration and delivering greater clarity on project interdependencies and timelines. His leadership brought consistency and rigor to the PMO, enabling the client to make measurable progress on its supply chain transformation and positioning the team for sustained execution success moving forward.