Enterprise Evolution: Rethinking the Operations Backbone

by: Aiah Lacson

A global tech leader needed to unify decentralized operations and build a scalable model for the future of work. We placed a transformation expert who streamlined 20+ functions and aligned stakeholders—creating a people-first framework that improved agility and efficiency.

Client Overview
The Challenge / Mandate
Search Strategy
The Placement
The Outcome

Client Overview

Our client is a wholly owned subsidiary of a large public company and a global leader in enterprise data-driven solutions. As the data foundation for innovation, they focus on helping organizations manage, store, analyze, and leverage their data across cloud infrastructure, AI, and big data. The company provides data infrastructure, hybrid cloud solutions, and services for enterprises and mid-sized organizations worldwide.

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The Challenge / Mandate

Our client engaged us to find a consultant to transform their business model within operations. With 20 decentralized capabilities driving high costs, they needed a strategic leader to build a new operational cadence and structure. The role involved setting the plan and guiding principles, aligning stakeholders, navigating a highly political environment, and determining where operational capabilities should sit within the organization. A key part of the mandate included developing a people-centric roadmap for the future of work.

Search Strategy

The search focused on identifying a senior consultant with deep expertise in operating and business model transformation, ideally within the operations function of large organizations. The ideal candidate would have experience from a top 10 consulting firm and possess strong capabilities in stakeholder alignment, enterprise transformation, and creating scalable support structures. The target seniority included Partner, Principal, or Manager levels, with keywords emphasizing operations, operating model design, and enterprise transformation.

The Placement

We placed a seasoned management consulting executive with 20+ years of experience shaping business strategies and delivering results across complex, global, and highly regulated industries. As a Managing Partner and Co-Founder of a boutique management consulting firm, she brought a unique combination of strategic insight and operational pragmatism. Her extensive background enabled her to step into the engagement with confidence and credibility.

The Outcome

The consultant successfully designed and implemented a transformation roadmap that unified the client’s 20 decentralized operations capabilities into a streamlined and scalable structure. She facilitated alignment across a diverse set of stakeholders, fostering collaboration in a politically sensitive environment. The people-centric roadmap for the future of work became a key pillar in the client’s transformation, enabling increased efficiency, reduced costs, and improved organizational agility. Her contributions laid the foundation for long-term operational excellence within the organization.