The Right Hand: Driving Alignment and Execution in Healthcare Innovation

Client Overview

Our client is a personalized healthcare provider that empowers individuals to achieve their health and wellness goals through one-on-one coaching with affiliated primary care doctors. Rooted in a patient-first philosophy, the organization is redefining preventive care by offering highly tailored, comprehensive healthcare solutions. Their mission is to move away from impersonal healthcare practices and embrace a deeply personalized approach, helping patients lead healthier, more vibrant lives.

The Challenge / Mandate

Our client sought a Chief of Staff to act as the right hand to the CEO, supporting the leadership team in driving high-impact strategic initiatives. The Chief of Staff would guide critical operational improvements, support top-line growth strategies, and drive organizational alignment.

Key responsibilities included:

• Leading and owning strategic initiatives related to growth and operational process improvements
• Acting as a thought partner to the CEO in high-level strategic planning and execution
• Coordinating the executive team, facilitating leadership meetings, and tracking key action items
• Preparing Board-level communications and presentation materials
• Translating complex data into actionable recommendations to drive change and gain stakeholder buy-in
• Developing operational roadmaps and establishing data-driven reporting systems to enable informed decision-making

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The ideal candidate needed a consulting toolkit, experience leading transformations, and excellent interpersonal skills to collaborate with both internal and external stakeholders.

Search Strategy

The search focused on candidates with 5-10 years of experience, ideally combining top-tier management consulting backgrounds with operational leadership in healthcare or tech-enabled services.

Key requirements included:

• 3+ years of experience in management consulting or equivalent operational leadership roles
• Proven ability to lead growth strategy and transformation initiatives
• Outstanding interpersonal and communication skills to influence and collaborate across all organizational levels
• A metrics-driven approach with strong analytical capabilities
• Experience distilling complex problems into clear, actionable solutions
• A top-tier MBA preferred

The Placement

The selected candidate was a former Junior Engagement Manager at McKinsey and previously served as a Vice President in Investment Banking at a leading global bank. With a strong background in both strategic problem-solving and financial analysis, the candidate brought a unique combination of rigor, structure, and adaptability. Their experience advising C-suite clients on growth strategies and complex transformations equipped them to step seamlessly into a role requiring both big-picture thinking and tactical execution.

The Outcome

The placed Chief of Staff quickly became a central figure in the organization’s leadership team. Acting as an extension of the CEO, they played a pivotal role in driving strategic growth initiatives, improving operational processes, and enhancing communication across leadership and the Board. Their ability to synthesize complex data into actionable insights accelerated decision-making and execution on key initiatives. They also built foundational reporting frameworks that provided the leadership team with visibility into KPIs and operational performance, driving alignment toward long-term growth goals and ensuring that the organization was positioned to scale effectively.